• Shipping

    Your package is in good hands

    Message from customer service


    We would like to inform you that our processing and delivery times are longer than usual due to the current situation. We kindly thank you for your patience and understanding.

    Please note that Canada Post has put a "Ring, drop off, and leave" policy in place. The delivery employees will ring or knock at your door, choose the safest place to leave your package, and then head off to the next address.

    We wish to express our sincere gratitude for your continued support of Simons. Please know that every effort is being made to continue to offer you the highest quality of service.

    Free shipping on purchases of US$100 or more

    This offer is valid in the 48 contiguous United States only, on merchandise ordered via the website excluding taxes. Only US$10 for all other orders less than US$100.

    No customs fees on orders under US$800.00 (excluding shipping fees). If customs fees do apply, they are the customer's responsibility.

    Free shipping on purchases of US$25 or more

    This offer is valid in the 48 contiguous United States only, on merchandise ordered via the website excluding taxes. Only US$10 for all other orders less than US$25.

    No customs fees on orders under US$800.00 (excluding shipping fees). If customs fees do apply, they are the customer's responsibility.

    Take advantage of free delivery for a limited time

    This promotion applies in the 48 contiguous United States only.

    No customs fees on orders under US$800.00 (excluding shipping fees). If customs fees do apply, they are the customer's responsibility.

    Your package is in good hands

    Orders are shipped by Canada Post*. You choose the address that works best for you (your home or office or the home of a friend or family member) and we do the rest!

    Once your order has been shipped, you can track it using Canada Post's online tracking tool. As soon as your order crosses the border into the United States, you can track it through the USPS's online tracking tool.

    Please note that orders cannot be shipped to P.O. boxes.

    *Another shipping company may be used to ship online-only items. Please note that these items are only available for home delivery.

    Our delivery times are currently longer than usual

    Your order may arrive later than our standard delivery time of 10 business days.

    That's all we need to ship and deliver your order.

    Delivery times for certain online-only items could be longer.

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